Terms and Conditions

Cancellations

If you are not satisfied with your items when they are delivered, you can refuse the items and you are not obligated to pay.

However, if you need to cancel your order, please call a representative. We require 24-hour notice for all cancellations and/or changes prior to the scheduled delivery of your items.

All same day cancellations will be charged a non-refundable 20% restocking fee. This includes any failure to accept the delivery, including but not limited to being absent and/or unreachable at the time of delivery. Thank you for your cooperation.

Once you are satisfied with your items and have received them, the following terms apply.

Warranty

We provide a manufacturer's warranty on all items up to 45 days from the invoice date. This covers all manufacturers’ defects within 45 days of delivery but does not cover damage resulting from misuse like exposure to extreme temperature, negligence, wrong assembly, accidental wear and tear, unauthorized repair, etc. If your item arrives and you discover any major defects or a damaged piece just give us a call and we will schedule you a Customer Service visit to replace the damaged piece or item, no problem! If you trash your boxes/wrappings, the Warranty will still be honored as long as you meet the above terms. The Warranty covers damaged items caused by the manufacture/Furniture2go only. The conditions of the Warranty does not apply to the Exchange/Refund Policy. Please make all arrangements and inquiries to our offices and not to our delivery team. We will be happy to help you.

Exchange

If you wish to exchange your order for a different item you can reorder and schedule a new drop-off date. However, after signing the invoice, all exchanges must be made within 3 days and are subject to a 20% restocking fee. Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy. All boxes and wrappings must be opened correctly. Please do not rip, tear or trash any boxes/wrappings until you are satisfied with your products. In-case of a return/exchange you must have the boxes/wrappings in the same condition as received. Note that mattresses are an exception. If a mattress plastic cover has been removed, it cannot be exchanged. All items must be in the original factory packaging as it was received. A representative will schedule a pickup of the items at the next available opportunity.

Refund

If you are not satisfied with your item after receiving and signing for it and you simply wish to refund your purchase instead of exchanging for another piece, you must notify F2Go within 3 days of the invoice date. Your purchase will be refunded minus a 20% restocking fee. Please note that all items must be returned in the manner they were received and in the original factory packaging. Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy. All boxes and wrappings must be opened correctly. Please do not rip, tear or trash any boxes/wrappings until you are satisfied with your products. In-case of a return/exchange you must have the boxes/wrappings in the same condition as received. Note that mattresses are an exception. If a mattress plastic cover has been removed, it cannot be refunded. For further questions, please contact your Furniture2go.com representative.

Payments and deposits

We cannot accept checks of any kind. Some orders may require a small deposit depending on the items (special order) or size of the total order.

Privacy

Please see our privacy policy.